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FAQ: The platform
Questions asked as a passenger.
How do I search for a route?
No routes are available. What do I do?
I wish to consult the driver's profile
I need to cancel my reservation. What should I do?
My reservation has been cancelled by the driver
Are there any restrictions on luggage or pets during the journey?
How can I report inappropriate behaviour or a dangerous situation during a journey?
Questions asked as a driver.
How do I suggest a route?
How do I update a route?
How do I cancel a trip?
Am I responsible for luggage as a driver?
Our tips for safe travel
How many passengers can I take on board?
Questions related to your account.
How do I contact the team if I have a problem?
How can I report a technical problem on the site/application?
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